Booking terms

When your booking is confirmed

Your booking exists once your payment has succeeded and you have received our confirmation. The dates are held for a short window while you pay, and released again if you do not.

Payment is taken by Tech Equity Property Ltd (company number 15813867), which runs this booking platform, on behalf of Dann Melendez; its name is the one on your card statement.

Properties are let as whole units. The shortest stay we take is 2 nights; stays of 28 nights or more are quoted and invoiced.

Who may book

You must be 18 or over to book, and the person who books should be one of the people staying.

We may ask for photo identification before arrival, and may cancel a booking with a full refund if it is not provided.

Prices

Prices are in pounds sterling. Any cleaning charge is shown as its own line at checkout and on your receipt.

We are not registered for VAT, so no VAT is charged.

Cancelling soon after booking

If you cancel within 24 hours of booking, everything you paid is refunded.

Cancelling before your stay

Cancel at least 24 hours before check-in (15:00 on your arrival day) for a full refund of the stay.

After that, we keep the cost of the first night and refund the rest.

Your deposit, waiver and cleaning charge

If you cancel before arrival, a refundable deposit and any cleaning charge are returned in full. A damage waiver is refunded too, since it only covers a stay that happens.

Arriving and leaving

Check in from 15:00; check out by 10:00.

How many people can stay

No more people may stay than the number booked, and never more than the property sleeps.

Looking after the place

Please treat the property as you would your own home. Report any damage or breakage as soon as you can, so it can be put right for the next guest.

The choice you make at checkout

You choose either a refundable deposit of £250 or a non-refundable damage waiver of £40.

How the deposit works

The deposit is charged with your booking and returned within 7 days of check-out, less the reasonable cost of any damage beyond normal wear, which we will explain in writing.

How the waiver works

The waiver covers accidental damage during your stay. It does not cover deliberate damage or loss caused by breaking these terms.

Your legal rights

Nothing in these terms affects your statutory rights as a consumer. Accommodation booked for specific dates is exempt from the fourteen-day cancellation right that applies to most online purchases, which is why the notice periods above are what govern a cancellation.

Your information

We use your details to manage your booking and your stay, and keep them only as long as the law requires.

Law and complaints

These terms are governed by the law of England and Wales. If something is wrong, tell us at dabriellemelendez@gmail.com and we will try to put it right.