Review policy

Who can review

Only guests who have stayed. After check-out we send the guest a private link for that booking. It can be used once, and it expires 60 days after check-out.

What we publish

Every genuine review, whatever its rating. We do not hide, delay or rank reviews because they are critical, and we never edit what a guest wrote. Reviews show the guest's chosen name and the month they stayed.

When we withhold a review

Only for one of these reasons:

• It contains someone's personal details (a phone number, an address, a full name other than the guest's own).
• It is abusive, threatening, discriminatory or obscene.
• It is not about the stay (for example, it is about a different property or it is advertising).
• Publishing it would be unlawful (for example, it is defamatory).

A guest whose review is withheld for personal details can send it again without them.

No incentives

We do not offer discounts, refunds or anything else in return for a review, and we do not write, commission or buy reviews.

Who checks them

Reviews are checked against this policy by our booking team, not by the property's owner, usually within a few days.

Questions or concerns

If you think a review breaks this policy, email dabriellemelendez@gmail.com.